Products

Terms and conditions

We offer refunds only under the following circumstances:

* You received a **damaged product**

* You received an **expired product**

If you experience either of the above, please raise a return/refund request within **24 to 48 hours (1–2 days)** from the date of delivery by emailing us at **[insposskyveil@gmail.com]**.

**Important Notes:**
* Requests made after **48 hours** of delivery will not be eligible for return or refund.

* Once your request is received, please allow us **48 hours** to review it.

* If approved, we will initiate a **reverse pickup** through our courier partner from your doorstep.

* After receiving the returned item, our team will inspect and verify the issue. If validated, your **refund will be processed within 24–48 hours**.

**Conditions for Returns:**

* The product must be **unused, sealed, and in its original packaging** due to hygiene reasons.

* For damaged products, an **unboxing video and photos** are **mandatory** to process the return.

Products sold under “Sale” or “Discount” are non-returnable and non-refundable.**

* Once delivered, products are **not eligible for return or refund** unless they meet the criteria outlined above.

Privacy Policy

1. Introduction
Sskyveil (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://insposskyveil.in (the “Site”) and make purchases. It also covers your rights under applicable data protection laws, including India’s DPDP Act 2023 and international frameworks like GDPR, CCPA/CalOPPA.

2. Data We Collect
We collect:

Personal data you provide: name, email, address, phone number, payment info, account login credentials, order details.

Automatically collected data: IP address, browser/device info, cookies, Google Analytics, shopping behavior.

We also collect usage and technical data via cookies and tracking tools.

3. How We Use Your Data
We process personal data to:

Fulfill orders, process payments, and provide support

Send transactional emails (order updates, account notifications)

With your opt-in, send marketing newsletters, promotions

Analyse site usage, improve products and services

Detect fraud and comply with legal obligations

4. Legal Basis for Processing

For purchases and account services: performance of contract

For analytics, marketing: your consent or legitimate interest

For legal compliance: legal obligation

For support services: legitimate interest

5. Sharing & Transfers
We may share data with:

Service providers: payment gateways, hosting, analytics, shipping partners

Affiliates: within our corporate group

Legal & regulatory bodies: when required

Business transfers: in case of sale, merger, or restructuring

We do not sell your personal data.

Cross-border transfers may occur (e.g., payment processor in another country), but we ensure data protection safeguards are in place.

6. Cookies & Tracking
We use cookies, pixels, analytics, and advertising tools. You can manage or disable cookies through your browser settings or our cookie banner/preferences.

7. Data Retention & Security

Retention: We retain data for as long as needed to fulfill orders, comply with law, resolve disputes, or enforce agreements (typically up to 5 years after last activity).

Security: We use SSL/TLS encryption, secure server configurations, access controls, and internal policies to protect your data.

8. Your Rights & Choices
Depending on your location, you can:

Access, correct, or delete your data

Object to processing or withdraw consent

Request data portability

Restrict processing

Opt-out of marketing

Nominate someone to act on your behalf (India DPDP Act)

To exercise these rights, contact us at [email address]. We’ll respond within applicable legal timelines.

9. Children’s Privacy
We do not knowingly collect data from individuals under 18. If you're under 18, do not use the Site without parental consent. If we learn we've collected data from a minor inadvertently, we'll erase it promptly.

10. “Do Not Track”
We respect browser Do Not Track signals, opting out of cross-site tracking where feasible.

11. Updates to This Policy
We may revise this policy to reflect changes in law, our data practices, or our Site. We’ll update the Effective Date and post changes on this page, notifying you where required.

12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please reach out:

Email: insposskyveil@gmail.com

Address: M-707, Ashiana Amantran

Phone: 9509301672

Shipping Policy*

At *Insposskyveil*, we are committed to providing you with a seamless and satisfying shopping experience. Please review our shipping policy carefully to ensure you’re informed about delivery timelines, charges, and order processing.

Our customer support team is always here to help—your satisfaction is our top priority.

*Shipping Charges*

•⁠ ⁠Currently, we accept *prepaid orders only*.
•⁠ ⁠*Cash on Delivery (COD)* is *not yet available*, but we are working to introduce this option soon for your convenience. Stay tuned for updates!
•⁠ ⁠Shipping charges are calculated based on the *weight of your order* and will be displayed at checkout.
•⁠ ⁠We offer *free shipping* on all orders above *₹2000*.

*Order Processing & Delivery Timelines*

•⁠ ⁠Orders are processed within *24–48 hours* of placement.
•⁠ ⁠Once shipped, orders are typically delivered within *6–7 working days*.
•⁠ ⁠During peak seasons, holidays, or in case of unforeseen events (such as public curfews or political unrest), dispatch may be delayed by an additional *2–4 days*. If such delays occur, we will notify you via email or phone.

*Order Tracking*

Once your order is dispatched, you will receive a tracking number via *email and SMS*. This can be used to track the shipment on the respective courier partner’s website.

Exchange ploicy

We offer product exchanges only in the following case:
* You received a *wrong item* in your shipment. Please contact us within **24–48 hours*of delivery by emailing **[insposskyveil@gmail.com]** or calling us at **+91-9509301672**.

*Process:*

* Allow us **48 hours** to review your request.

* Once approved, we will schedule a **reverse pickup** from your address.

* Upon receiving and verifying the returned item, we will initiate an **exchange** within **24–48 hours**.

Cancellation policy

Prepaid Orders**: Orders can be cancelled **within 24 hours** of placement.

* Refunds for prepaid orders will be processed back to your original payment method within **4–5 business days**, in accordance with **RBI guidelines**.

To request a cancellation, email **[insposskyveil@gmail.com] or call **+91-9509301672**.

**Note**: Cancellations for prepaid orders may incur a **2–3% charge** to cover payment gateway processing fees.

**Sskyveil-Initiated Cancellations**

We reserve the right to cancel orders under certain conditions, including:

* Unavailability of stock or raw materials

* Incorrect product listings

* Suspected fraudulent transactions

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

2 in 1 Face Spatula

Anti-Pigmentation Face Wash

Coffee Face Scrub

Crystal Ball

Exfoliating Glove

Gua Sha

Head Band & Wrist Band

Jade Roller

Niacinamdie serum

Niacinamide body wash

Radiance Expert face cream

Retinol & Hyaluronic Serum

Retinol Night Cream

Salicylic & lactic acid

Vitamin C 20% Serum

Vitamin C face pack

Terms and conditions

We send tasty emails